Returns and Refunds Policy

At Gluta White Official, we aim to ensure your satisfaction with every purchase. However, if you are not happy with your order, please review our returns and refunds policy below:

1. Return Eligibility:
We accept returns only for products that are:

• Unopened and in their original packaging.

• Unused and in new condition.

2. Claims for Damaged or Incorrect Products:
If you receive a damaged or incorrect product, you can file a claim. The product must be:

• Unused and in its original condition.

• Reported to us within 3 days of delivery.

3. Return Process:
To initiate a return or claim:

• Contact us via WhatsApp with your order details at Whatsapp.

• Share clear pictures of the product and packaging as proof.

• Wait for our confirmation before sending the product back.

4. Shipping for Returns:
The customer is responsible for the shipping cost of the returned product unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

5. Refunds:
Once we receive and inspect the returned product:

• If eligible, we will process your refund within 7 working days.

• Refunds will be issued via the original payment method or as store credit, depending on your preference.

6. Non-Returnable Items:
We do not accept returns for:

• Products that have been opened or used.

• Items reported after 3 days of delivery.